RM Merchant Management at CRDB Bank

The purpose of the job is manage the POS, E-commerce & QR merchants for acquisition...

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Company Overview

CRDB Bank Plc is a fully fledged commercial bank established in 1996. The bank was listed on the Dar es salaam stock exchange IDSE) in June 2009. For several years now CRDB bank has achieved great financial and operational success and has become an important partner in the provision of financial services in the East African region. This success is due to our commitment to improve our offerings, which has made us a trustworthy partner in the East African region.

Job Summary

The purpose of the job is to manage the POS, E-commerce and QR merchants for acquisition to ensure the growth of a quality merchants’ business and income in line with the business strategy.


  • Develop and implement an annual activity plan and contribute to the overall business plan for Card Business Unit to ensure planned activities are in line with bank objectives.
  • Review and identify business opportunities with potential POS, E-commerce and QR customers and recommend appropriate actions to ensure is in line with approved performance indicators and targets.
  • Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
  • Manage and respond to customer requirements and queries to ensure the bank’s customer service standards are not compromised.
  • Liaise with branches, zones office, Corporate and other group/external key business influencers to ensure potential business opportunities are fully exploited.
  • Review Merchant’s reports, processes, and procedures to ensure sound quality control and recommend appropriate interventions in line with bank policy.
  • Supervise and coordinate Business Development officers’ activities to ensure unit sales and income targets are met in acquiring Business.
  • Develop strategic Sales and marketing campaigns tailored for specific zones to ensure the growth and retention of these merchant groups.


  • Bachelor’s Degree /Advanced Diploma in Commerce, Economics, Business Administration, or equivalent qualifications.
  • 5 years in banking Knowledge of the Card payment industry
  • Relationship management skills
  • Marketing and Sales skills
  • Customer service orientation
  • Negotiation skills
  • Analytical skills
  • Presentation skills
  • Effective communication skills

Application Deadline: 14th July 2023

How to Apply: Click the following link and apply know.

Fursa Nyinginezo

The Project Director will work with external research and community partners and

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