Officer Desk Support at DTB

This position is responsible for providing technology support to employees, for enhancing the efficiency of...

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Company Overview

With over 130 branches in Kenya, Tanzania, Uganda, and Burundi, some of which are 24/7 digital branches, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce.

Job Summary

This position is responsible for providing technology support to employees, for enhancing the efficiency of the Bank through technology; and for ensuring the security of all data. This position will report directly to Head – ITSM & ITDR and will interact with bank employees.


  • Provide help desk support to users onsite and remote. This includes: onboarding, offboarding and transfer, respond to assigned requests within SLAs, troubleshooting user hardware, software and telephone (desk phones and smartphones) issues at all bank locations.
  • Travel to bank branch locations to provide on-site support when required.
  • Create Windows PC images with bank software, and deploy to designated users/locations.
  • Assist with maintaining an up-to-date inventory of assets.
  • Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion.
  • Assist vendors with trouble shooting of installed systems.
  • Cross-train other IT members as needed and be available to be cross-trained.
  • Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
  • Keep all bank applications current and up-to-date.
  • Ensures tickets are entered, updated and addressed per the procedure defined and resolved within SLA.
  • Any other assigned work.


Work Experience

  • 1-2 years of Information Technology experience.
  • Technical knowledge information technology.
  • Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
  • Adapts to change, open to new ideas and responsibilities.
  • Perform quality work within determined timeframes.

Preferred Qualifications

  • Work on ad-hoc tasks, assignments and projects as needed;
  • Ability to handle multiple tasks and effectively manage assigned workload;
  • Capable of working independently and within in a team;
  • Good communication skills (verbal and written);
  • Ability to work with users of all technological skill levels throughout the hierarchy of the organization

How To Apply: Applications should be submitted to recruitment2023@diamondtrust.co.tz.

For More Information on the vacancy click here.

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